Systems Support – Information & Communication Technology

Posted Dated : 24/05/2024

Yau Tsim Mong District

 

To perform technical and system support for Tier 2

 

Job Duties:

• Manage hardware and software installation and maintenance for workstations, copiers, video conference systems, wireless networks, and peripheral devices

• Identify, log, and resolve technical issues related to software applications or network systems.

• Suggest potential improvements to senior team leaders for consideration and implementation.

• Ensure work is carried out within agreed service levels

• Create, maintain, and distribute progress reports to senior leadership

• Maintain an inventory of PCs and devices

• Test, plan, and supervise the deployment of new operating system releases, patches, and software updates

• Manage hardware diagnoses and repairs, coordinating with appropriate service vendors when needed

 

Job Requirement:

• Postgraduate Diploma or above

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role

• Hands-on experience with Windows OS, Microsoft products (M365) and printing

• Knowledge of network security practices and Windows software

• Ability to perform remote troubleshooting

• Excellent problem-solving and multitasking skills

• Strong understanding of hardware, software, and TCP/IP networking principles

• Basic knowledge of telephony and AV system

• Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, desktop/laptop imaging, anti-virus, and inventory management tools

• Excellent knowledge of computers (PC, Laptop, and Mac) and peripherals

• Working knowledge of managing tickets, follow-up actions, and issue resolution

• Good command of written and spoken of English and Chinese