Senior Customer Manager – Information & Communication Technology ($35,000)

Posted Date : 13/06/2024

Tseung Kwan O, Sai Kung

To achieve sales targets for existing and newly registered customers. Produces account development plans for new and core clients and identifies sales opportunities to drive sales growth.

Job Duties :

• Lead and direct concurrent standard or complex projects.

• Engage with stakeholders to deliver projects from original concept through final implementation. 

• Ensure client satisfaction and manage escalations, acting as a single point of contact to the client.

• Ensure that the project delivers a timely, quality and customer-orientated solution.

• Documentation and management of risks and issues.

• Scope and formulate a project or program solution as well as the cost which includes the completion of a proposal with Sales Team. This may include Client presentations of our delivery approach as part of a tender process.

• Identification of opportunities and influence the sales by conducting a business conversation with the client positioning the technical services offerings.

Job Requirements 

• Minimum Bachelor's Degree in Business, IT or related disciplines.

• With experience in FSI, Retail & Insurance, IT or with SI background will be advantage

• Good command of English, and Chinese

• Minimum 2 years of sales experience in ICT industry 

• Numerical competent; Strong communication skills; Relationship management

• Ambitious, outgoing, self-motivated & client focused

• Less experience will be considered as Client Manager